Products and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time.
Purchase of a product on the website is subject to availability of stock.
Ridaex reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Ridaex ?s suppliers, Ridaex shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Ridaex cancels your order, we will refund the amount.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.
Orders and Acceptance of Orders
When you make an order, you are making an offer to purchase, and such an offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient?s name and shipping address. You agree that, if Ridaex cancels all or a part of your order, your sole and exclusive remedy is either that:
(a) Ridaex will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) Ridaex will not charge your credit/debit card or bank account for the cancelled portion of the order.
For your convenience, Ridaex accepts Visa, Master Card, American Express, Debit Card and COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the Ridaex website, are subject to specific terms and conditions of such third party payment gateways.
Order Modification/Cancellation Policy
There are some orders which we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available for purchase, error in product(s) or pricing information, or limitations of our credit department.
Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.
Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on 080-456-81102 (10:00 AM to 06.00 PM, Monday to Saturday). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
In other cases of order modification/cancellation, please give at least 24 hours' advance notice.
Order/Delivery Confirmation Email
Shortly after you place an order, you will receive an Order Confirmation email which will include all the details of your order, including the order number which will be required in the event you need to contact Ridaex.
In case you have not received an Order Confirmation email, please call on 080-456-81102 (10:00 AM to 06.00 PM, Monday to Saturday) or write to us at support@ridaex.com
You will also receive a Delivery Confirmation e-mail when your order has been delivered.
Shipping & Delivery Policy
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered. Delivery may take longer due to:
1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available. Premises locked.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
Installation & Demonstration
All installation and physical setup of Ridaex products shall be performed exclusively by Ridaex engineers or authorised third-party engineers possessing appropriate expertise and located nearest to the installation site.
Demonstrations of Ridaex products shall be conducted via video call, wherein all features will be elucidated in a structured manner consistent with the Standard Operating Procedure set by the brand.
Fix Time Deliveries
Maximum working days will be 9 - 11 working days.
Delivery of Courier Products
Not with standing anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Ridaex does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through a third party courier companys and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that the requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.
Delivery at Remote Locations and Towns Orders can be delivered only in the cities mentioned in the List of Serviceable Cities.
We can't commit an exact time of delivery.
Correct address and contact number is a must of the recipient for placing the order.
No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Ridaex reserves the right to reschedule the delivery to another date.
The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by Ridaex . In the event the delivery is not executed due to any reason whatsoever not attributable to Ridaex , the customer shall still be charged for the order and no redelivery or refund will be made by Ridaex . The order will be deemed executed and delivered in the following events:
Delivery not done due to the wrong address. Recipient not available. Premises locked. Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable. Recipient refused the products. Delivered the product at the Gate/Reception/Neighbourhood.
Delivery to railway stations, Metro stations and airports We do not deliver to railway stations, Metro stations and airports.
Delivery To Villages
Ridaex with its courier and logistics partners will deliver to 18000 pin codes PAN India. We deliver to a wide range of locations from Tire 1 Cities - Many of the villages in India.
Delivery cost to Tire 1, Tire 2, Tire 3, Tire 4 cities and tahsil/taluk headquarters will be absolutely bared by Ridaex. An extra local logistics cost will be applicable on deliveries made to villages that come after Tire 4 cities and tahsil/taluk headquarters.
This additional cost will be applicable on all Ridaex product orders placed from 20 October 2022 onwards.
Duplicate Orders
If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.
Payment Terms
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Ridaex's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Ridaex .
"Convenience Charge" has been levied by the company for the facilitation of choosing a product/s and book for delivery, anywhere in India, without visiting our physical store.
Such Convenience charges are correlated to the Order value.
Payment Details
Order delivery is totally subjected to the payment credited in Ridaex ?s a/c. Unless payment is received by us, the order will not be processed.
Online: Customers can place orders on a website and make the payment through below mentioned modes of online payment: Debit Cards, Credit Cards, Net banking.
Debit Cards: Payment can be done through Visa Electron and other debit cards:
CREDIT CARD
Visa / Master _ Indian Cards Visa / Master_ International Cards American Express Cards Diners Club Cards JCB Cards
Net Banking: Customers can transfer the funds to the Ridaex Account through net banking. Here are the list of banks which Ridaex accepts for net banking
Credit Card: All Domestic and International cards are accepted.
Cash Collection: This facility is available only in Bangalore
Warranty Coverage
Warranty coverage of Ridaex will differ from product to product. We advice you to check the warranty coverage checklist from the link here: https://www.ridaex.com/warranty
Prior to assigning an engineer for addressing service-related matters, clients are required to furnish video and photographic references. This is essential to facilitate the arrangement of appropriate engineering and technical resources to effectively address the identified issues.
Note: It is mandatory for the customers to preserve and maintain the original packing such as Carton Box, Thermomould of the product to cover the warranty. As most of the Ridaex products are fragile and could cause transportation damages incase the original packing is not provided.
Communications
You agree to receive communications from us by e-mail, SMS or any other communication made electronically from the companies official channels only, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that Ridaex provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at 080-456-81102 and notify them about the same.
Feedback and Suggestions
At Ridaex, we make every effort to ensure that you receive excellent products and services. We strive hard not only to meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91- 08047189151 (10:00 AM to 06.00 PM, Monday to Saturday) or write to us at support@ridaex.com
Your feedback and suggestions are important to us.
Note: Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 15 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purposes, we might have to get a reverse pick up done for that product, before we can get a redelivery done.
Returns and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. We will help you're replacing and servicing the product. You can write to us at support@ridaex.com or call us at 080-456-81102 (10:00 AM to 06.00 PM, Monday to Saturday).
Ridaex is not responsible and does not guarantee refund for cases where:
A refund cannot be processed in any case, If the query is raised after 24 hours of placing the order since the product goes through primary quality control, manifesting, dispatch & logistic process.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product. A replacement is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Ridaex , refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which takes 7 to 10 working days.
Exchanges
It will not be possible for us to accept any request for product exchanges.
Damaged/Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can call us at 080-456-81102 (10:00 AM to 06.00 PM, Monday to Saturday) or send us an e-mail with the photographs of the same at support@ridaex.com, within 48 hours of receiving the product. We will either deliver to you the new product. Subject to the Terms and Conditions, once refund is initiated by Ridaex, it takes 7-10 business days for the refund amount to reflect in your account.
